FREQUENTLY ASKED QUESTIONS
We source our teas from the finest tea gardens in Assam, Darjeeling, Kangra and Nilgiris.
No. 3 Clive Road, together with a master tea blender, makes unique, hand crafted tea blends here in New Delhi.
No. 3 Clive Road sources organic ingredients wherever possible. We strive to source the best quality ingredients available in India.
We do not use any artificial ingredients in No. 3 Clive Road tea blends. All of the ingredients are natural and sourced in India.
All of No. 3 Clive Roads products are suitable for vegetarians and vegans.
The shelf life of tea averages two years when kept in an airtight, dry container and out of direct sunlight.
Tea is best stored in a dark and cool place in an airtight container. It is important to remember that tea absorbs scents around it, so make sure to keep it away from perfume and other spices.
There are roughly 60 teaspoons in 100 grams of tea. One teaspoon can make 2 cups of tea. It’ is important recognise that not all of our teas are full leaf and can be brewed for several infusions.
Sorry to hear this! Please contact our Customer Service team at firstname.lastname@example.org and we shall get back to you as soon as possible.
Please contact our Customer Service team at email@example.com
If you have received a confirmation email then your order has been received by No. 3 Clive Road and shall be processed.
To change or cancel an order, please get in touch with No. 3 Clive Road soon as possible. Orders are shipped by 5pm on the day after being placed and once dispatched will not be able to be changed or canceled. We can be reached by email at firstname.lastname@example.org
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Once your order has been placed you shall receive a confirmation email and a tracking number.
We are sorry to hear this. Please do check your tracking number. If this is not working, please contact us on email@example.com
All of No. 3 Clive Road tea is shipped from our tea atelier in New Delhi, India.
No. 3 Clive Road ships online orders within 24-48 hours of receiving them. National holidays will also delay shipments.
We charge a flat rate of INR 177 for all shipments within India and INR 1200 for international shipments.
Yes! We ship worldwide. International deliveries may take 2-3 weeks subject to the destination country.
All of No. 3 Clive Roads product include 5% VAT in the price shown. There shall be no additional taxes added at check out. Please note: No. 3 Clive Road does not ship to outside of India at this time. There shall be additional taxes once this is put into place and we shall change this section accordingly.
At this time we do not accept any returns or exchanges. If you have any problems with your order, please contact us at firstname.lastname@example.org
Yes! Please contact us at email@example.com for further information.